Ajman has set a pioneering example in the UAE by becoming the first government entity to renew a trade licence through the use of agentic artificial intelligence. This development signifies a significant advancement in the nation’s journey towards digital transformation. The innovative system, crafted by the Department of Digital Ajman, streamlines the entire process of licence renewal by automating tasks such as identifying customer needs, coordinating necessary approvals, and handling procedures across various government departments, all with minimal human involvement.
In its initial phase, the initiative targets the renewal of trade licences via Ajman’s Department of Economic Development. Customers are notified automatically before their licences reach expiration, and they can conveniently complete the renewal process through the AjmanOne government application. Should a commercial lease renewal be necessary, the system seamlessly collaborates with the Ajman Municipality and Planning Department to finalize the renewal process autonomously.
This initiative aligns with the UAE’s broader ambitions of integrating artificial intelligence into public services on a larger scale. The federal government has set an ambitious target to have AI agents handle half of all government services within the next two years. As part of this strategy, there is also a concerted effort to train thousands of public sector employees in cutting-edge AI technologies, ensuring they are equipped to support and advance this digital evolution.
The achievement by Ajman not only highlights its leadership in the digital domain but also underscores a growing trend within the UAE to harness technology for enhancing efficiency and service delivery. By reducing human intervention in routine processes like trade licence renewals, the government aims to streamline operations, reduce wait times, and ultimately provide a more seamless experience for its citizens and businesses.